Privacy Policy

Effective date: 19 March 2026

1. Who We Are

Sonae & Co. is operated by The Good Vibes Co., Ltd., Tax ID 0115565023806, a company registered in Thailand. We operate the website sonae.com and associated social media channels.

Privacy contact: [email protected]

2. Data We Collect

We collect the following personal data:

  • Name and contact information (email, phone, LINE/Instagram handle)
  • Shipping address for order fulfilment
  • Payment slip images for bank transfer / PromptPay verification
  • Purchase history and preferences
  • Conversation history from DM commerce channels (Instagram, LINE)
  • Essential website cookies (no tracking or advertising cookies)

3. How We Use Your Data

We use your data exclusively to:

  • Process and fulfil your orders
  • Send order confirmations, shipping updates, and receipts
  • Send marketing emails (only with your explicit consent)
  • Comply with Thai law, including the Personal Data Protection Act B.E. 2562 (PDPA)

4. How We Store Your Data

Your personal data is stored in an encrypted PostgreSQL database hosted in the Asia-Pacific region. We apply appropriate technical and organisational measures to protect your information against unauthorised access, loss, or disclosure.

5. Third-Party Sharing

We do not sell your personal data. We share data only with:

  • Shipping carriers (Kerry Express) for order delivery
  • Stripe — for credit/debit card payment processing only. Stripe is certified to PCI DSS Level 1.

We do not share your data with any other third party without your consent.

6. Your Rights Under PDPA

Under Thailand's Personal Data Protection Act B.E. 2562, you have the right to:

  • Access the personal data we hold about you
  • Correct inaccurate or incomplete data
  • Request deletion of your data (right to erasure)
  • Object to or restrict processing
  • Withdraw consent at any time without affecting prior processing
  • Lodge a complaint with the Office of the Personal Data Protection Committee (PDPC Thailand)

To exercise any right, email us at: [email protected]. We will respond within 30 days.

7. Cookies

We use the following categories of cookies:

  • Essential cookies — required for the website to function (session management, cart state). Always active.
  • Analytics cookies (Google Analytics / GA4) — help us understand how visitors use the site. Only activated with your explicit consent.
  • Marketing cookies (Meta Pixel) — used to measure ad performance and show relevant ads. Only activated with your explicit consent. The Meta Pixel script is not loaded until you grant marketing consent.

You can manage your preferences at any time via the cookie banner at the bottom of the page. You can also disable cookies in your browser settings, though some features may not work correctly.

8. Data Retention

Order and payment data is retained for 7 years as required by Thai tax law. Marketing consent records are retained until you unsubscribe. DM conversation logs are retained for 2 years for customer service purposes.

9. Contact

The Good Vibes Co., Ltd.
Tax ID: 0115565023806
Email: [email protected]
LINE: @sonae