Shipping & Returns
From our hands to your home
Every piece is carefully packed and shipped from Thailand. We deliver nationwide and ship internationally via DHL and EMS.
Thai Domestic Shipping
CarrierEMS (Thailand Post) / Por Lor Express
Delivery time2–5 business days nationwide
Shipping feeFree shipping anywhere in Thailand — every piece, any quantity, no minimum · Delivery is already included in the price, so nothing is added at checkout · Ko Chang and Ko Samui add ฿100 per order · Carried by EMS (Thailand Post) for the mango wood and Por Lor Express for the woven pieces
PaymentPromptPay QR, credit card, LINE Pay
WholesaleFor wholesale orders, free shipping on orders over ฿5,000. See our Trade page for details.
International Shipping
CarrierDHL Express / EMS (Thailand Post)
Ships fromThailand
Shipping ratesCharged at actual carrier cost — never estimated or marked up. We confirm the exact freight by email before you pay, so you pay once, for goods and shipping together.
Arrange it yourselfPrefer your own courier or freight forwarder? You may arrange collection. We share the pickup address once your order is confirmed, and responsibility for the goods passes to you when your courier collects them.
Customs & dutiesBuyer is responsible for any customs duties or import taxes in the destination country
Get a quoteContact us via LINE or email for an exact shipping quote
Returns Policy
Return window48 hours from delivery, for defective or damaged items only (see Refund Policy)
Return shippingWe cover return shipping for approved defect or transit-damage claims
Natural variationColour, grain, and form variation is inherent to handmade wood. This is not a defect and is not grounds for return.
How to initiateContact us via LINE or email with photos of the issue. We will respond within 24 hours.
How We Pack
Every piece is packed by hand with care. We want it to arrive in the same condition it left our studio.
Bubble wrap inner layer
Acid-free tissue paper
Sturdy corrugated box
Branded sticker seal
Hand-written thank you card
Have a question about shipping? We usually reply within a few hours.